We offer integrated support and enhancements to existing applications based on flexible service level agreements. We ensure that we maximize the application performance and uptime through our dedicated support team. Through effective processes and framework we bring down the cost of maintenance and enhance applications to meet market demands. Over the years we have built trust with our customers to help them completely outsource their support and maintenance applications keeping faith in our transition management expertise.
Any problems occurring would be categorized and resolved using appropriate tools and techniques. Solutions to the various problems would be verified with the helpdesk Knowledgebase covering break fixing support service, troubleshooting and Problem resolution activities as per the customer requirement.Our Support services include the following:
Following activities will be taken as additional responsibilities. The support team would provide the required effort estimate for each such request.
We provide on-time support based on the criticality on client’s businesses, and position the support personnel at onsite or offshore premises as per the need. Any support required that is outside of the normal window of support will be considered as on-call and will be available for high priority incidents.
Our typical Support Window is as follows..
|Priority||Description||Problem Resolution Time|
|Urgent (Priority 1) Business Critical Break/Fix||High business impact. These problems affect the system such that the client is unable to perform its business||Within 1 working Day|
|(Priority 2) Urgent Break/Fix||Moderate-High business impact. These are problems which affect a particular process for which there are existing alternatives to bypass the problem.||Within 3 working Day|
|(Priority 3) Normal Break/Fix||Moderate-Low business impact These are problem that have minimum or no impact on the critical functions of the business.||Within 6 working Day|
We offer routine maintenance to our customers providing 24X7 monitoring, administration and troubleshooting activities at various support levels – Level 1, level 2 and level 3 technical support required to enhance efficiencies and ensure customer’s IT systems are operational with a maximum uptime.
Following is a snapshot of typical tasks performed by us:
We adopt a comprehensive approach for storing information/ system's data and taking Backup. Data storage management, Backup, Archival and Storage involves all aspects of dealing with data, starting with user practices.
Following services would be covered as part of Backup and Storage.Consultancy Services